Customer Service Excellence - The Guaranteed Strategy for Customer Retention

June 15, 2016
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You can see examples of bad, good or excellent customer service not only around the web, but in businesses all around us.
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Customer Retention Strategy: 10 Appealing Exit Popups with Discount Hooks

April 12, 2016
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Popups are a controversial topic that give some people the chills, while others the thrills. In this blog post, we will view exit popups as a customer retention method. They can help you keep incoming traffic in your store while generating more leads.
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Understanding OpenCart Customers and Customer Groups

February 17, 2016
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The difference between just knowing your customers and understanding them is quite notable. You should not think that gathering some basic personal information means you already know how to engage your audience.
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6 Free OpenCart 2.x Support Modules for Effective Customer Service

December 16, 2015
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The better your customer service is, the happier your clients will be, and companies that resolve issues for their customers quick enough are always the ones to stand out from the crowd.
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The Art of Mastering Product Returns

August 27, 2015
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Having a refund policy of any type is vital for the success and growth of your business, especially in the field of e-commerce. Ensuring your customers that they will be able to return their products , if they are not satisfied with them, for either an exchange, store credit or a complete refund, will help you build loyalty, security and reliability towards your online business. In this blogpost we will concentrate on the most common reasons for product returns, give you some ideas on how to reduce and avoid them. Towards the end of the article you will find some bizarre and absurd reasons for returned products which were actually used (and some of them even worked!)
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Disable shopping cart saving on customer logout in OpenCart 2.0.x

April 23, 2015
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When you have an account in a OpenCart store and add product(s) in the shopping cart, the cart contents are preserved in the database. That way if you log out and then log in again after some time, the cart contents will be saved and still available for you. However, some customers do prefer the shopping cart data to stay only in the current session and not be saved in the database. In this post we will show you how to achieve exactly that.
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Get your customers back with AbandonedCarts

April 7, 2015
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According to statista.com the forecasted global eCommerce revenue for 2015 will be $1.5 trillion. Sounds staggering right? But you know what is even more mesmerizing - the amount of money which online store owners will lose due to abandoned shopping carts. Based on a research conducted by Baymard Institute, the average cart abandonment rate for the last year is 68.07%, which equals the mind-blowing $3 trillion. Is this money inevitably lost? Not necessarily! Ecommerce marketing specialists are positive that, a clever and well executed email campaign will bring half of the clients abandoning their carts back. In order to make use of the professionals’ advice you need the right tool. AbandonedCarts, an intuitive OpenCart module, will help you build and automate your very own email recovery campaign in the best way you imagine.
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Can customer reviews grow your e-commerce sales?

January 24, 2015
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Customer reviews are important part of every e-commerce website. They can increase your conversion rates, business credibility, trustworthiness and also bring fresh, unique content to your site. The main topics in this article will be how to attract reviews from the customers and how to properly display them in your website.
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How to migrate from OpenCart 1.5.1.3+ to OpenCart 2.x with ExcelPort

October 7, 2014
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OpenCart have recently released the second major version of their free e-commerce system. If you wish to migrate from OpenCart 1.5.1.3+ to OpenCart 2.x, this is the tutorial for you.
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