How to Make Sure Your Checkout and Autoresponders are Working in OpenCart 2.x

Part of setting up your OpenCart store is making sure that everything is working and ready to start generating real orders. This post will show you how to make sure that all of your autoresponders, contact forms and checkout process are performing flawlessly.

Let’s start with the contact forms and email notifications. The easiest way to test that is to send an email via the contact form in your OpenCart website.

Email Testing

To learn how to setup your OpenCart mailing system, view this tutorial:
Using OpenCart Mail Function and the Difference Between Mail & SMTP

Now, scroll down to the footer of your website and click on Contact Us. Your contact page will be displayed.

Here, customers will be able to send you questions via your contact your form or use your phone number to call you.

Fill out the fields and use a different email address than the one you used to create your store.

What will follow is a confirmation that your enquiry has been successfully sent to the store owner email address.

This is how the enquiry will look like in your inbox. If you receive this message, this means that things are working just fine.

Checkout Testing

To learn how to create a new order from your admin panel, view this tutorial:
How to Manually Add or Modify an OpenCart Order

To test if your checkout is working fine, you should simply make a test order and see if you receive an email confirmation message. Let’s make one together.

Go to your storefront and open a product like we have with the demo iPhone. Add it to the cart. After that, click on Checkout to begin the order confirmation process.

The screenshot below is the beginning of the standard OpenCart checkout process. We will choose Guest Checkout to make this a bit easier.

Step 2 is where you fill out your personal details. Make sure to include a valid email address so you can test if you receive the confirmation message.

When you are done filling out everything, passing through the shipping and payment methods, it’s time to confirm your order.

At this time, you should receive an email that confirms that your order has been placed.

Here is the email I received by my test order. It contains all of the information I have placed, the product I have ordered and the total.

At the bottom, you will see a line saying that you can reply to this email if you have any questions. This means that even though the email is automatic, your response will be seen by the store owner.


These are very simple steps, but we thought it will be a valuable reminder for new users who are yet to launch their store. It’s very important to make sure that all the processes that customers will be going through are working properly and the channels of communication are open.

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