How to Manually Add or Modify an OpenCart Order

OpenCart offers a very intuitive order placement and editing process. You can manually submit a new order by yourself, or you can edit existing orders by your customers if they have contacted you with an update.

We have prepared a how-to guide that will explain each step in detail so that you can follow it and make the changes you want by yourself.

Before you begin

To do any manual modifications to the orders you need to login and establish your API credentials in OpenCart. The admin panel allows you to manage your API credentials by going to System > Users > API.

After you create new credentials, enable the API status.

After you are done, you have to go into System again, then click Settings and then Edit.

After you open the Edit Setting section, click on Option and scroll down to Checkout to set your API User. Now you’re all ready to go!

If you do not set the API user and credentials, you will not be able to use Sales > Order > Edit to do modifications to your orders.

Manually adding a new order

Manually submitting an order is just as simple as it is to make a standard order as a customer. The only difference here is that you will be doing it from the administrator panel.

To manage your orders, click on the Sales category.

Your first available option is named Orders. After you click on it, you will see all of the current orders your clients have submitted, with all their details such as Order ID, Customer, Status, etc.

To add a new order manually, simply click on the Plus icon in the top right corner of your screen, named Add New.

You will see all of the empty fields that need to be filled for you to place an order. There are 5 sections that need to be completed - Customer Details, Products, Payment Details, Shipping Details and Totals.

1. Customer Details

After you fill in all of the information for the customer such as Name, E-Mail and Telephone, etc, just click Continue.

2. Products

Click on Choose Product and you will see a menu where you can select the item and quantity you need to order. After that, click on Add Product. When you are done, click Continue.

3. Payment Details

Input the required payment details such as Name, Address, Postcode and Country. When you are done, click Continue.

4. Shipping Details

Submitting your shipping information is just as easy as the previous section. Choose the address for delivery and click on Continue.

5. Totals

On this section, the upper side shows the amount of products and their total cost. Make sure you check all of the information after you do your changes.

Below, you will see the final order details such as Shipping & Payment Method. Select the desired ones from the dropdown menus and update the Order Status. After you are done, click Save.

Congratulations, your order is now submitted!

Manually modifying an order

Now that your store has an order, you can edit it manually. It's important for you to know how to do that because when a customer contacts you with a request for editing or canceling an order, you'll be in charge of doing so.

Let’s use the order that we just submitted.

Go back to your Sales category and click Orders again. The one we just submitted will appear there. You can choose to View, Edit or Delete it.

By clicking on View, you can check the current order details.

The history section below also gives the option to change the status of an order and notify the customer.

Click on Edit. You will once more see the 5 sections - Customer Details, Products, Payment Details, Shipping Details and Totals.

Let’s say that your customer has requested to change their phone number. Simply edit the new number they have sent and click Continue.

Customers often contact store owners to make changes to the products they have ordered. Let’s assume that your customer wants to add another product to the same order. Just repeat the action and add the new product, its quantity and if needed - additional options such as color. When you are done, click Add Product and then Continue.

Sometimes, customers might contact you with a change in their address. Go to the Payment Details section and update the new address information there.

If a customer wants to change the the delivery address, just do the same as you just did at the Payment Details section.

Once more, you see the Totals section and the updated products. As you can see, the new product has now been added and the total cost has changed.

The Order Details below can also be updated and edited according to your customer’s requirements. Make the desired changes and click Save.

Congratulations, your order has been successfully updated!

We hope you have learned how you can manually add and edit the orders in your online store. It’s a very seamless process and it is very easy for any store owner to be in full control.

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