In some OpenCart versions, the email notifications for product return updates are not being sent to the customers. Or you can only send them from the main store email. Here's a fix for that.
Continue reading How to Manage Product Returns in OpenCart
March 2, 2016
Product returns are not among the nicest things store owners have to deal with. Sadly, you cannot rule them out completely. Every E-Commerce store must have a strong return policy to ensure that customers will receive a reliable service and will be compensated if something with their order is not right.
Continue reading The Art of Mastering Product Returns
August 27, 2015
Having a refund policy of any type is vital for the success and growth of your business, especially in the field of e-commerce. Ensuring your customers that they will be able to return their products , if they are not satisfied with them, for either an exchange, store credit or a complete refund, will help you build loyalty, security and reliability towards your online business.
In this blogpost we will concentrate on the most common reasons for product returns, give you some ideas on how to reduce and avoid them. Towards the end of the article you will find some bizarre and absurd reasons for returned products which were actually used (and some of them even worked!)
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